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Maintenance Request

Inform Us of a Maintenance Issue

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Tenant Troubleshooting Guide for Common Maintenance Issues

SMOKE ALARMS AND CARBON MONOXIDE DETECTORS:

  • If your smoke alarm or carbon monoxide detector is beeping, it probably needs a new battery. It is the tenant’s responsibility to ensure all alarms have functioning batteries.

GARBAGE DISPOSALS:

  • Clogged garbage disposals are most often caused by what was put into the disposal. Note: Do not use liquid drain cleaner in the kitchen sink, especially in a garbage disposal.
  • Do not put potato peelings, coffee grounds, or eggshells into your disposal. These items will stick to any sludge in the pipe and quickly create a clog.
  • Maintain your disposal by regularly grinding up pieces of lemon peel and ice cubes.
  • Avoid odors also by putting a couple handfuls of baking soda and a half cup of vinegar into the disposal. With the unit turned off, apply the mixture and allow it to finish foaming. Finally, rinse it down the drain with running water.
  • Reset the safety switch underneath the bottom of the disposal unit under the sink cabinet.
  • Make sure the unit is turned off. Check for blockage in the sink around the blades.

SLOW/CLOGGED DRAINS:

  • Remove hair and debris from the drain. You can use a very inexpensive drain stick from a home improvement store to easily remove hair clogs.
  • Try using a plunger.
  • Pour a pot of boiling water down the drain, pour in ½ cup baking soda. Let sit for a few minutes. Then pour a mixture of 1 cup white vinegar and 1 cup hot water and let it sit for 5-10 minutes. Flush one more time with a pot of boiling water.

CLOGGED TOILETS:

  • Use a plunger to clear the clog.
  • If the toilet is still clogged after these steps, please proceed with a maintenance request.

A/C OR HEAT NOT WORKING:

  • Check the air filter and replace if dirty.
  • Make sure the air filter is clean and properly installed.
  • Maintaining a clean air filter is tenant responsibility. Please change your air filter every 2-3 months.
  • Check the batteries in your thermostat.
  • If replacing the filter or replacing the batteries does not fix the problem, please proceed with a maintenance request.
  • REMINDER: In extreme heat, the AC will likely only get a variance of 20 degrees from outside temperature. If it is 98 degrees outside, your unit will not reach 70 degrees inside.

POWER OUTLETS AND POWER OUTAGES:

Outlets

  • Test the light switches to see if they turn the outlet on and off.
  • Locate the GFCI outlets (outlets with the test and reset buttons). Look for GFCIs in bathrooms, kitchens, basements, garages and on the home’s exterior. Then press the reset button on all GFCI outlets you can find.
  • If the reset button does not work, please proceed with a maintenance request.

Power Outages

  • Make sure the power is not out in the area by checking with your local power provider.
  • Check the breakers. Reset the breaker by moving it to the full “off” position and then back to “on”.
  • If the power is not out in the area and checking the breakers does not work, please proceed with a maintenance request.

GARAGE REMOTES/DOORS:

  • The most common cause of garage door remote control failure is weak or dead batteries.
  • If replacing the batteries does not work, or you have other issues, please proceed with a maintenance request.

PEST CONTROL:

  • Try products like insect repellant or mouse traps or bait that you can purchase and use yourself.
  • Make sure that food and trash are not accessible.
  • If you have tried to resolve the past issue yourself and cannot, please proceed with a maintenance request.